HOTEL POLICIES
- All guests registering must be at least 18 years old and present photo identification upon check-in.
- Check-in is at 2:00 p.m. and check-out is at 11:30 a.m. Late check-out will be charged for each hour after 11:30 a.m., until 5:00 p.m. Subject to availability. For check-outs after 5:00 p.m., there will be an additional charge equal to one full night’s stay.
- The standard Costa Rican sales tax is included in the room rate.
- Breakfast served in the restaurant is included in the rate.
- All reservations will be confirmed by email.
- All modifications or cancellations must be submitted in writing (via email) to our reservation contact (email: [email protected]).
- Cancellation requests must include the guest’s full name, the number of people (adults and children) included in the reservation, and the arrival and departure dates.
- Since our hotel borders the Ostional Wildlife Refuge (Guiones Beach area), we appreciate your commitment to helping us protect this important area. We thank you for joining our conservation efforts by conserving your water and electricity consumption, reducing waste, and adopting sustainable practices during your stay.
- In accordance with Costa Rican Law No. 9028, smoking and vaping are prohibited in all public areas throughout the country. Additionally, all guest rooms are smoke- and vape-free. If you wish to smoke or vape, please inquire at the front desk about designated areas.
- Room preferences and special requests (i.e., room location or assignment) are not guaranteed and are subject to availability at the time of check-in.
- Free parking. Subject to availability.